“You never get a second chance to make a first impression” is a statement that must resonate loudly with any organization. Unless you really don’t care and want to fail. But, I’m betting you do care! The paradox is that most organizations spend way too much time and effort on external circumstances and expect internal improvements. A new slogan, new colors and even a revamped marketing campaign will not work if employees do not care. If employees just care about a paycheck, customers will know immediately. The customer feels like they are an intruder.
So, how do we change this? We invest in our one resource that will have the greatest return, our people, the team! We spend time with them, we listen to them, we implement their good ideas and we constantly train them! In a nutshell, we care deeply about them!
“They DON’T Get Paid?!”
I have the privilege of leading a team of volunteer professions known as our “First Impressions Team”. This ministry team is comprised of hundreds of men and women of all ages. They are all unpaid volunteers. This is a team that loves doing what they do- and they do everything from risking their lives directing cars in our many parking lots to serving coffee in the cafe. We open doors and say “Welcome”, we take you to areas you don’t know how to get to, we help you get seated, we insure the safety of our campus, we have trained medical personnel ready to respond and we can shuttle you in and back out to your car! We love what we do! We want to help everyone who comes on campus at Calvary!
I truly love spending time with this team! I can never give too much, spend enough time, invest too much leadership capital with “my family” The return on these investments are eternal, always greater than expected! If you ask each of them, they would say they get so much more out of serving than any paycheck could give them. Ask me and I know I am the one who is really being blessed by the love, kindness and commitment of this team. This team ROCKS!